Refund & Returns

If an item arrives damaged, defective or different from what you ordered, or you simply change your mind, you can ask for a return within 7 days of delivery. Items must be unused and in their original packing.

Not returnable: opened incense or other consumables, and digital downloads.

Go to My account → My orders, note the order number, and use the Contact page. We will arrange a pickup or tell you where to send it.

Once we receive the item, refunds go back to the original payment method within 5–7 working days. Cash-on-delivery orders are refunded by UPI or bank transfer.

You can cancel an order before it is shipped. If you have paid online, the full amount is refunded.